Contact Us

Email

Existing customers, click here to access Customer Connect. Your inquiry will be reviewed and responded to by a Child Support Officer.

If you do not have an existing case with OC Child Support Services and:

  • You have general questions about our services before you apply
  • You want to provide anonymous information regarding a child support matter
  • You have other business related information you'd like to communicate

You may e-mail us directly at childsupport@css.ocgov.com. Existing customers who utilize this e-mail box will be re-directed to Customer Connect. Thank you for your cooperation.

Telephone & Fax Numbers

Customer Connect: (866) 901-3212
Tele-Typewriter: (866) 399-4096
Fax: (714) 347-4811

Customer service representatives are available during normal business hours as follows:
Monday - Friday
7:00 a.m. - 4:30 p.m.
(excluding holidays)

The automated system is available 7 days a week, 24 hours a day.

If you are contacting us from outside of the United States please call (408) 273-0073.

Employers

The CSS Employer Express Team is dedicated to delivering 'non-stop', fast, reliable and professional service. Our staff delivers effective results by identifying and resolving any employer related issues in just one call. Whether you have questions regarding an Income Withholding Order, processing payments, you are providing information about an employee, or updating information about your business, we're here to help.

Call us today, toll-free at 1(866) 901-3212 or click on the Employer tab at the top for more contact options.

Physical Location, Map & Driving Directions

1055 North Main Street
1st Floor
Santa Ana, CA 92701

Customer Service Center Hours
Monday - Friday
7:00 a.m. - 4:30 p.m.
(except legal holidays)

To guarantee services, you must arrive by 4:00 p.m.

Only customers with scheduled appointments will be assisted during the hour of 7:00 a.m. to 8:00 a.m.

Cashier Hours:
7:00 a.m. - 5:00 p.m.

We are located on the corner of Main Street and 10th Street in the City of Santa Ana. The Customer Service Center is on the first floor of the building. Convenient metered parking is available around the building's perimeter. View a map and driving directions.

General Mailing Address

P.O. Box 22099
Santa Ana, CA 92702-2099

Payment Mailing Address

State Disbursement Unit
P.O. Box 989067
West Sacramento, CA. 95798

Ombudsman Team

The Ombudsman Team can be reached at (714) 347-4818.

The Ombudsman Team assists parents, employers and the community. An Ombudsman will provide information about the child support program, resolve issues, answer questions, and explain your rights and responsibilities.The Ombudsman Team also helps parties through the Complaint Resolution process and State Hearing, and helps arrange for special accommodations and interpreters needed at State Hearings. The Ombudsman Team also evaluates customer satisfaction and suggests ways to resolve concerns and improve customer service.

Media/Public Relations

Jesse Guillen
Media Relations Office
(714) 313-1952
(714) 347-4925 fax
jguillen@css.ocgov.com

Family Law Facilitator

The Office of the Family Law Facilitator provides education, information and explains options without giving legal advice. The Facilitators can assist self-represented litigants in handling their own child and spousal support cases and completing court forms. Family Law Facilitators services are provided free of charge and are not connected with county Department of Child Support Services.

Lamoreaux Justice Center
341 The City Dr.
1st Floor, Rm. 101
Orange, CA. 92868
(657) 622-6069
www.occourts.org/directory/family/facilitator.html

Hours of Assistance
Monday - Thursday: 8:00 a.m. - 5:00 p.m. 
Friday: 8:00 a.m. - 3:00 p.m.

North Justice Center

1275 N. Berkeley Ave.
Upper Level, Rm. 360
Fullerton, CA 92838

Hours of Assistance
Monday - Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 8:00 a.m. - 12:00 p.m.

Paternity Opportunity Program (POP)

Orange County POP Coordinators:
(714) 347-8118

Nancy Burgos-Johnson
nancyburgos-johnson@css.ocgov.com
Aidee Cooksey
acooksey@css.ocgov.com

The Paternity Opportunity Program (POP) is a fast, free, and easy way to establish paternity. Through POP, unmarried parents can establish paternity by completing and signing a Declaration of Paternity at the hospital right after the baby is born.

Once both parents complete and sign the form, the hospital files the form with California Department of Child Support Services and paternity is established. Parents may also choose to sign a Declaration of Paternity at a later date. Parents can visit the Orange County Department of Child Support Services for help with completing and signing the Declaration of Paternity form free of charge.

Visit the California Department of Child Support Services for more information.